Frequently Asked Questions
Everything you need to know about our premium Australian sheepskin products.
Are your products made from 100% genuine Australian sheepskin?
Yes, all Sheepskins Downunder products are crafted from 100% authentic, high-grade Australian sheepskin, known for its superior density, softness, and natural thermoregulating properties.
How do I choose the correct size for boots and slippers?
We recommend choosing your standard shoe size. While sheepskin footwear may feel snug initially, the wool will naturally compress and mold to the shape of your foot after a few days of wear for a perfect fit.
What are your shipping rates and delivery times?
We offer free standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on the destination.
How should I clean and maintain my sheepskin items?
For minor marks, spot clean with a damp cloth and specialized sheepskin detergent. Avoid direct heat or sunlight when drying. For deep cleaning, we recommend professional leather and suede dry cleaning.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you need a different size or style, we provide free exchanges to ensure you are completely satisfied with your purchase.
Do you offer international shipping?
Yes, we ship our premium sheepskin collection worldwide. Shipping costs and delivery estimates for your specific country will be calculated automatically at checkout.